Application of Six Sigma as an InnovationS Generation Tool

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Lidia GALABOVA

 

Abstract: The Six Sigma approach has gained a reputation as widely-spread means for the improvement of operations quality in a number of well-known companies. Over the course of time it has proved its effectiveness not only as the next technique enabling quality management systems improvement, but it has gained grounds as a philosophy, attitude and new management approach. This paper presents a general concept outlining the development of ‘company – customer’ relations, a framework for the implementation of Six Sigma as a managerial approach, and a practical model for Six Sigma application as an innovation generation tool leading to general management improvement.

  

Key words: Six Sigma, quality, value, innovations generation model, management, strategy.