| > | |
| > | |
| > | |
| > | |
| > | |
| > |
Proceedings of the 17th International Conference on Manufacturing Systems – ICMaS
Published by Editura Academiei Române, ISSN 1842-3183
Volume No. 3, 2008
University POLITEHNICA of Bucharest, Machine and Manufacturing Systems Department
Bucharest, Romania, 13-14 November, 2008
pp. 423-426
A PROPOSED MODEL OF TQM IMPLEMENTATION IN BULGARIAN SMALL AND MIDDLE ENTERPRISES
Ina NIKOLOVA-JAHN
Abstract: This paper is based on an empirical study of Total Quality Management (TQM) implementation in the Bulgarian small and middle Enterprises ( SME). The main focus of the study was to identify critical quality factors for effective TQM implementation and to understand how these critical quality factors are deployed and implemented by Bulgarian organizations. The paper presents the outcomes from this research in the form of an implementation framework, constructed through the use of practical guidelines, the key steps of which have been validated and supported empirically
Key words: Quality, Quality Management, Total Quality Management, Quality Awards Model
Author:
PhD Ina Nikolova-Jahn, As. Prof., Technical Univesity, Sofia, Bulgaria, Department of Industrial Engeneering and Management
E-mail: jahn_ina@tu-sofia.bg
Electronic mail: orgcom@icmas.eu / General Information: http://www.edition2009.icmas.eu/